Terms and conditions

Last updated on 18th July 2020

CoProvider (“we” or “us” or “our”) is an online B2B marketplace and RFQ platform for professional services. The marketplace aims to provide a one-stop-shop for buyers to find, communicate, and transact with service providers of facility management services, private labeling, digital services, industrial services, business support services, and other categories of services (collectively, “Services”) and buyers of these Services.

The Privacy Policy (to be read in conjunction with the Cookie Policy, collectively, “Policy”) explains how information about you is collected, used, and disclosed by CoProvider. This Policy applies to all information and data that we collect when you use the CoProvider.com website and its related mobile applications and/or websites (collectively, “Platform”). The following terms and conditions (inclusive of Policy, collectively “Terms”) govern the relationship between the users of the website and the Platform.

BY USING OR ACCESSING THE PLATFORM IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES OUTLINED IN TERMS AND POLICY, AND HEREBY CONSENT TO ALLOW US TO COLLECT, USE, AND SHARE YOUR INFORMATION AS PER THE TERMS OR POLICY. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS SERVICE PROVIDER) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

1. ABOUT

CoProvider is powered by SynchTech-FZCO, which was established in 2018 at Dubai Technology Entrepreneur Centre (DTEC) under the ServiceLicense Number 3110.

The Platform is a global marketplace wherein Services are provided by the registered sellers for the benefit of the registered buyers. The Platform enables sellers to showcase and publish their services so as tofacilitate Request for Quotations (hereinafter, “RFQ”) and for buyers to seek out Services relevant to their RFQ.

WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE YOU WITH ACCURATE CONTENT, WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, PRICE OR COST INFORMATION, INSURANCE COVERAGE OR BENEFIT INFORMATION, OR ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY INDIVIDUAL OR ENTITY LISTED OR ACCESSIBLE THROUGH THE SERVICES; THE PREROGATIVE TO UTILISE ANY OF THE SERVICES LIES WITH YOU AND ANY SUBSEQUENT LIABILITY, IF ANY, CULMINATES WITH YOU.

2. USERS

The Services offered on the Platform are visible to all visitors of the website; however, it is necessary to register an account (hereinafter, “Account”) with the Platform to become a seller or buyer (collectively, “User”).To create anAccount, you will be required to identify yourself as either a buyer or a seller. You will also be required to disclose specific data/details of a personal and company’s nature, which are essential to identify you. For more information about what data is needed and how the Platform interacts with your data, do read the Privacy Policy and Cookie Policy.

The price for the membership is the price applicable as on the date of subscription. The applicable membership tiers, its features, and relevant fees are available here. The Platform reserves the right to make modifications or changes to the membership fee structure as per its sole discretion; however, any change in the price of the membership fee structure will be applied progressively and on to the next relevant billing cycle. Moreover, any change in the relevant features provided by the Platform to its Users will be applied immediately.

The Platform reserves the right to suspend and/or close your Account at its discretion if your electronic address ceases to be valid, or if you fail to provide all the information required,or if you provide information that is inaccurate, obsolete, or inconsistent as per the section "Content" below, or for any other reason as deemed fit by the Platform.

You may choose to deactivate or terminate your Account at any time by using the appropriate functionality available on the Platform.Furthermore, the Platform reserves the right to permanently deactivate the Account of the User responsible for or indulging in any malpractices or breaches that results ina negative impact on the overall experience of other Users.

3. CONTENT

The details about the Services are an informational and marketing resource for Users of the Platform. No party (including the Platform) involved in the preparation or publication of such works guarantee that the Content is timely, accurate, or complete, and they will not be responsible or liable for any errors or omissions in, or the results obtained from the use of such Content.

The Users of the Platform agree to refrain from posting any content that could infringe the rights of the Platform or a third-party, including any defamatory or offensive materials, and/or materials infringing the intellectualproperty rights of the Platform or any other third-party. Furthermore, the Users of the Platform agree, in particular, to abstain from any untrue or misleading information.

4. INCENTIVES

The Platform aims to incentivize Users by providing for points (hereinafter, “Points”) in relation to their level of activity within the Platform. Following is a breakdown of how Points can be accumulated:

  1. BUYERS
    1. 10 Points for every ‘first’ response by each seller competing in an RFQ. The responses include submission of an offer, request for clarification, or request to set-up a call or meeting only. You do not get Points if the seller declines your RFQ. You also do not get additional Points for any other communication with the sellers.
    2. 20 Points on awarding the RFQ to a seller.
    3. 10 Points when you rate and review the seller who was awarded the RFQ.
    4. On entering digits of a valid voucher card with the denomination of AED 100 for 1000 Points and AED 40 for 400 Points.
  2. SELLERS
    1. 10 Points for every ‘first’ response to each buyer. The responses includesubmission of an offer, request for clarification, or request to set-up a call or meeting only. You do not get Points if you decline to an RFQ. You also do not get additional Points for any other communication with the buyers.
    2. 20 Points on being awarded the RFQ by a buyer.
    3. 10 Points when you rate and review the buyer who had awarded the RFQ.
    4. On entering digits of a valid voucher card with the denomination of AED 100 for 1000 Points and AED 40 for 400 Points.

The redemption of Points is exclusively available on the Platform.

Following are the ways in which Points can be redeemed either in part or whole:

  1. BUYERS
    1. To avail any of the training courses in the ‘Training & Events’ section of the Platform. In the event where Points required to pursue a training course are not sufficient, the User is to pay the balance amount, subject to the redemption of the Points already accumulated in the User’s Account, directly to the Knowledge Partner.
  2. SELLERS
    1. For partial or full payment to access the received RFQs.
    2. For partial or full payment to publish additional service packages.
    3. For partial or full payment for promoting service packages.
    4. For partial or full payment to upgrade to Premium Seller.
    5. To avail any of the training courses in the ‘Training & Events’ section of the Platform. In the event where Points required to pursue a training course are not sufficient, the User is to pay the balance amount, subject to the redemption of the Points already accumulated in the User’s Account, directly to the Knowledge Partner.

The Points do not have any expiration period attached to them and can be redeemed for the aforementioned purposesby the User at its discretion at any time. Furthermore, the Points cannot be redeemed for cash (or bank transfers) of any denomination of any currency either in part or whole.

5. DISCLAIMER

The Users acknowledge that Platform has no control over, and no duty to take any action regarding: (a) which Users gain access to the Platform and/or the Services, (b) what Content Users access, (c) what effects the Content may have on Users, (d) how Users may interpret or use the Content, or (e) what actions Users may take as a result of having been exposed to the Content.

WE PROVIDE THE SERVICES ON “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO THE SERVICES AND THE PLATFORM, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT ALL TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY USERS OF THE SERVICES OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, COPROVIDER MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE, AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. COPROVIDER DOES NOT WARRANT THAT THE WEBSITE OR THE SERVICES WILL OPERATE ERROR-FREE, BUG-FREE, OR FREE FROM DEFECTS, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES, SOFTWARE, OR SITE ARE FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS.

6. LIMITATION OF WARRANTY

IN NO EVENT SHALL OUR CUMULATIVE LIABILITY THEREOF REGARDLESS OF THE FORM OF ACTION EXCEED THE TOTAL AMOUNT OF TRANSACTION PROCESSING FEES, IF ANY, REMITTED TO AND RETAINED BY COPROVIDER FOR PROVIDING TRANSACTION PROCESSING SERVICES FOR APPOINTMENTS MADE BY YOU IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE APPLICABLE CLAIM.

IN NO EVENT SHALL WE BE LIABLE TO YOU (OR TO ANY THIRD-PARTY CLAIMING UNDER OR THROUGH YOU) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SITE AND/OR THE SERVICES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, COMPUTER FAILURE OR MALFUNCTION, ANY OTHER COMMERCIAL DAMAGES OR LOSSES, OR MEDICAL MALPRACTICE OR NEGLIGENCE THROUGH USE OF THE SERVICES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

7. INTELLECTUAL PROPERTY

The Platform reserves all its intellectual property rights in relation to the Platform and/or the Services. ThePlatformdoes not confer on Users any intellectualproperty right relating to any element of the Platform whatsoever, whether the Content and tools created and/or made available toUsers and which shall remain its property or the proprietary materials of third-parties (text, images, videos, trademarks, patents and designs, databases graphics, logos, etc.) which shall remain the property of their respective Accounts.

Using the Platform does not transfer any ownership rights of Services or the Content or information made available through Services.

8. SUSPENSION OF THE PLATFORM

The Platform shall use its best efforts to maintain the quality of its services, and for that purpose, the Platform may regularly perform remedial-maintenance or enhancement operations to the website.During such operations, access to the Platform may be limited, and it bears no responsibility or liability for any damage whatsoever that may be caused by such suspensions.

The Platform shall not be bound in any event to allow access to the Platform to the Users in case of a technical issue including any unforeseeable and irresistible event outside its control such as strike, adverse weather, embargo, failure of power supply or internet network, malfunction of satellites, or breach of their obligations by internet service providers.

9. INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless the Platform, its employees, contractors, officers, directors, agents, parent, and other affiliates, from all liabilities, claims, demands, and expenses, including attorney’s fees, that arise from or are related to (a) their use of the Platform and/or Services, or (b) the violation of Terms or Policy, or any intellectual property or other rights of any person or entity, by the User or any person using their Personal Data.

10. ELECTRONIC ACKNOWLEDGEMENT

The affirmative act of Users using the Platform and/or Services constitutesan electronic signature to these Terms, which includes the Privacy Policy and Cookie Policy as well as your consent to enter into such agreements with us electronically.

11. CHANGES TO TERMS

The Platform may change these Terms and their related documents at any time, as it deems appropriate. Upon any such change, the amended Terms will be posted on the Platform; we may also attempt to notify you either through a notification on the website or by e-mail. The continued use of the Platform and/or the Services by Users following such posting shall constitute an affirmative acknowledgment of the revised Terms, its modification, and agreement to abide and be bound by the Terms, as amended. We encourage you to review these Terms periodically.

IF AT ANY TIME YOU CHOOSE NOT TO ACCEPT THESE TERMS, INCLUDING FOLLOWING ANY SUCH MODIFICATIONS HERETO, THEN YOU MUST STOP ACCESSING AND USING THE PLATFORM AND/OR THE SERVICES.

12. LIMITATION OF CLAIMS

Any action arisingin connection with theseTerms, regardless of form, may be brought by the User to the Platform or any third-party no more than after six (6) months after the cause of action arose; any claims brought thereafter are forever barred and will be rejected.

13. JURISDICTION

The Terms are to be construed and enforced as per the laws of the Emirate of Dubai, the United Arab Emirates, as applied to contracts made and to be performed entirely within the United Arab Emirates.

14. SEVERABILITY

If one or more provisions of theseTerms are held to be invalid, illegal, or unenforceable for any reason, the remaining provisions of theseTerms shall be unimpaired. Further, the invalid, illegal, or unenforceable provision shall be replaced by a provision that comes closest to the intention of the parties that underlie the invalid, illegal or unenforceable provision, except to the extent no such provision is valid, legal and enforceable, in which case such invalid, illegal or unenforceable provision shall be limited or eliminated to the minimum extent necessary so that the other provisions of theseTerms remain in full force, in effect, and enforceable.

15. ENTIRE AGREEMENT

TheseTerms and any supplemental policies, rules, and guidelines posted through the Platform, each of which is incorporated herein by reference, including the Privacy Policy and Cookie Policy, constitute the entire Terms between the Platform and Users and supersede all previous written or oral agreements. The failure of the Platform to exercise or enforce any right or provision of Terms shall not constitute a waiver of such right or provision.

Get our important
updates in your inbox